Support
Something not working, or a question about your archive? Write to support@anamoris.com and a person will answer.
Please do not send medical documents or test results by email. We do not need them to help, and email is not a safe place for them.
Common questions
A value was read incorrectly
Every reading is shown to you as a draft before it is saved, and every field is editable. Correct it there and confirm — the correction is what gets stored. If a document is misread badly, you can enter its results by hand instead, which is always free.
Restoring a purchase
Open Profile → Settings and choose Restore purchase. Make sure you are signed in with the same Apple ID you subscribed with. Restoring is free and can be done as often as you need.
Managing or cancelling a subscription
Subscriptions are billed by Apple, so they are managed in iOS Settings → your name → Subscriptions. Cancelling stops the renewal; your access continues until the period you have paid for ends.
Moving to a new iPhone
Your structured records — documents, results and marker history — are backed up and return when you sign in. The original scans and PDFs are stored only on your device, so restore your device from an iCloud or encrypted local backup to bring those across.
A document will not open
If a file was not carried across during a device restore, Anamoris says so and keeps everything you recorded about that document. Nothing is deleted automatically — you can re-attach the file, or keep the record as it is.
Deleting your data
Still stuck?
Email support@anamoris.com with your iOS version and what you were doing when it went wrong. It helps to know which screen you were on.